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Case Study  /  Walmart Stationery  /  2015

Walmart Stationery Ecommerce UX.

Late-stage UX for a private-label stationery ecommerce migration, using progressive registration and post-customization sharing to improve conversion and order value.

Industry
Custom Stationery
eCommerce
Role
Sr. UX Designer
Individual Contributor
Year
2015
Outcome
+30% conversion
+20% AOV
Walmart Stationery header
Walmart Stationery custom ecommerce experience.

When Harland Clarke migrated the private-label Walmart Stationery site to Oracle ATG, I joined the project as Sr. UX Designer two months before launch.

The work focused on protecting the core customization funnel while adding engagement features for existing Walmart customers, value-conscious shoppers, and event-driven stationery buyers.

The new platform created an opportunity to support product sharing and return visits without forcing account creation too early in the shopping experience. Average order value increased from $20 to $24, a 20% lift.

Methods & Technologies
  • User Interviews
  • A/B Testing
  • Google Analytics
  • Oracle ATG
  • Progressive Registration
  • Product Customization
  • Email Sharing Flows

01 · Conversion

Save & Share after customization.

Save & Share appeared after stationery customization, when users had already invested effort in a design. Among users who engaged with the feature, conversion was 30% higher.

We used progressive registration for anonymous shoppers. People could choose and customize stationery before account creation; saving or sharing became the point where login or signup had obvious value.

Email verification happened before a shared design was sent, reducing the risk of spam while keeping the sharing moment intact.

Flow details

  • Save customized stationery designs
  • Name and return to saved designs
  • Share with multiple email recipients
  • Verify email before sending
Save and Share modal
Save flow after sign in or sign up.
Share design modal
Share flow for multiple email recipients.

02 · Engagement

Comment and return loops.

Shared designs created a lightweight feedback loop. Friends could comment on designs, recommend additional products, and give shoppers a reason to return to the product suite.

The email flows connected the off-site sharing moment back to the ecommerce experience through comment pages, saved designs, and product recommendations.

Engagement paths

  • Friend receives design email
  • Friend comments on the design
  • User returns to saved design
  • Related suite products are surfaced
Walmart Stationery share email
Email sent to friend with link to comment.
Comment page
Comment page with product-suite recommendations.

03 · Customization

Stationery configurator exploration.

For product personalization, contextual editing controls became active when users moved over editable regions. The configurator stage used a wood image to make the product feel less digital and help shoppers evaluate colors.

Explorations also considered digital proof and approval states, uploaded image libraries across devices, and coordinated suite products that could be edited and added from the same flow.

Configurator ideas

  • Contextual editing controls
  • Digital proof and approval
  • Image library for uploads
  • Cross-sell carousel for suites
Flat card personalization editor
Personalization editor exploration.
Cross sell carousel
Cross-sell suite exploration.

Outcomes

What changed.

+30%
Conversion for
Save & Share users
+20%
Average order
value increase
ATG
Migration support
near launch
Social
Sharing and comment
flows added
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