Case Study / Walmart Stationery / 2015
Walmart Stationery Ecommerce UX.
Late-stage UX for a private-label stationery ecommerce migration, using progressive registration and post-customization sharing to improve conversion and order value.
When Harland Clarke migrated the private-label Walmart Stationery site to Oracle ATG, I joined the project as Sr. UX Designer two months before launch.
The work focused on protecting the core customization funnel while adding engagement features for existing Walmart customers, value-conscious shoppers, and event-driven stationery buyers.
The new platform created an opportunity to support product sharing and return visits without forcing account creation too early in the shopping experience. Average order value increased from $20 to $24, a 20% lift.
- User Interviews
- A/B Testing
- Google Analytics
- Oracle ATG
- Progressive Registration
- Product Customization
- Email Sharing Flows
01 · Conversion
Save & Share after customization.
Save & Share appeared after stationery customization, when users had already invested effort in a design. Among users who engaged with the feature, conversion was 30% higher.
We used progressive registration for anonymous shoppers. People could choose and customize stationery before account creation; saving or sharing became the point where login or signup had obvious value.
Email verification happened before a shared design was sent, reducing the risk of spam while keeping the sharing moment intact.
- Save customized stationery designs
- Name and return to saved designs
- Share with multiple email recipients
- Verify email before sending
02 · Engagement
Comment and return loops.
Shared designs created a lightweight feedback loop. Friends could comment on designs, recommend additional products, and give shoppers a reason to return to the product suite.
The email flows connected the off-site sharing moment back to the ecommerce experience through comment pages, saved designs, and product recommendations.
- Friend receives design email
- Friend comments on the design
- User returns to saved design
- Related suite products are surfaced
03 · Customization
Stationery configurator exploration.
For product personalization, contextual editing controls became active when users moved over editable regions. The configurator stage used a wood image to make the product feel less digital and help shoppers evaluate colors.
Explorations also considered digital proof and approval states, uploaded image libraries across devices, and coordinated suite products that could be edited and added from the same flow.
- Contextual editing controls
- Digital proof and approval
- Image library for uploads
- Cross-sell carousel for suites
Outcomes
What changed.
Save & Share users
value increase
near launch
flows added






